FAQ

Can I place my order over the phone?
To protect our customers' identities and sensitive information, we do not accept customer payments over the phone. We require that all sensitive inform...
Fri, Jul 17, 2020 at 10:53 AM
My payment is not going through.
If your payment does not go through, please verify that you are entering the right billing information–including name, address, and billing zip code.  If yo...
Fri, Jul 17, 2020 at 10:55 AM
How do I cancel an order?
You may cancel your order within 24 of placing the order if the order has not shipped. If you have an Ethnic District account, You may cancel your order fro...
Fri, Jul 17, 2020 at 11:00 AM
How do I request a refund?
You may return items that are in their original packaging and are unused within 14 days of delivery for a refund. If you have an Ethnic District account, yo...
Fri, Jul 17, 2020 at 11:05 AM
How long does it take to get a refund?
We issue approved refunds immediately either as a store credit or back to your original method of payment. If your refund is credited back to your original ...
Fri, Jul 17, 2020 at 11:06 AM
Are returns free?
At this time we do not offer free returns. The customer is responsible for return shipping and handling. 
Fri, Jul 17, 2020 at 11:07 AM
Do you ship outside the United States?
At this time we only ship within 48 contiguous U.S. states. We do not ship not ship to Alaska or Hawaii.
Fri, Jul 17, 2020 at 11:11 AM
Can I change my address after placing an order?
Once your order has been placed, you cannot make changes to the shipping address. You will need to cancel your order and place a new order with the correct ...
Fri, Jul 17, 2020 at 11:18 AM
How do I check the status of my order?
You can track your order here. If your order is still PROCESSING, it hasn't been shipped out. Please refer to the Estimated Delivery date that was prov...
Fri, Jul 17, 2020 at 11:25 AM
I haven't received my shipment tracking info.
Shipment tracking details are sent to your order email address once your order has been shipped. Please check your spam and junk folders as these emails may...
Fri, Jul 17, 2020 at 11:24 AM